Protein powder

01When does your protein powder expire?

The beef isolate protein powder expires two years from the manufacturing date. Each bag should have the specific expiration date printed on it.  Please reach out to supplements@kellyleveque.com if you have any issues.

02What is the weight of each bag? What are the servings per package?

Standard Bags

Grass-fed beef isolate chocolate protein powder

Net Weight 1.87lbs (849g)

Protein per Serving 24g

Servings per Bag 30

Grass-fed beef isolate vanilla protein powder

Net Weight 1.62lbs (732g)

Protein per Serving 23g

Servings per Bag 30

Grass-fed beef isolate unflavored protein powder

Net Weight 1.59lbs (720g)

Protein per Serving 23g

Servings per Bag 30

03Is the protein powder safe during pregnancy? What about for toddlers and infants?

If pregnant or breastfeeding, please consult a doctor.  If considering for young children including infants and toddlers, please consult your pediatrician. The BWBK protein powder is derived without chemicals like hexane. It includes all your essential amino acids and naturally occurring collagen and it only contains three ingredients: the protein, organic monk fruit for a mellow sweetness without a bitter aftertaste, and organic cacao or organic vanilla powder. We also offer it in a simple unflavored version, with only 1 ingredient (protein!) for anyone with allergies or aversions. ⁣Kelly personally drank her protein throughout her last pregnancy and offered unflavored to her infant children.  At about 18 months, she begins incorporating flavored protein.

04Is this protein powder made in a peanut free and all nuts free facility?

As noted on the bag, this product is manufactured in a facility that handles milk, soy, egg, tree nut, fish, and wheat products.

05Is your protein powder kosher?

No, unfortunately our beef protein is not kosher at this time.

06Does this protein powder have all nine amino acids?

Yes, it includes all your essential amino acids and naturally occurring collagen.  Both beef and vegan are complete proteins, with all nine complete amino acids.

07Can I replace my collagen powder with BWBK protein—how much collagen is in a serving?

More than half of the amino acids present in our beef protein are collagen amino acids.  Testing results showed an average of 16g of collagen / scoop.  However, due to the nature of the product, we cannot make claims on the bag because there is a slight variation in each production lot. Our beef protein is a significant source of naturally occurring collagen.  Note: there is no source of vegan collagen as it can only be sourced from animals.

08Can I add your protein powder to hot beverages, like hot almond milk or water?

We love adding our chocolate protein powder to hot almond milk to create our no-sugar BWBK protein hot chocolate.  Note that our manufacturers recommend mixing or storing these protein powders in temperatures not to exceed 120 degrees Fahrenheit in order to avoid denaturing the native proteins. 

09Is it safe to put protein powder in the freezer?

Personally, we do enjoy blending our BWBK chocolate protein with almond milk and freezing it to make fudgesicles of fruity popsicles. Note that our manufacturers recommend mixing or storing these protein powders in temperatures above 30 degrees Fahrenheit in order to avoid denaturing the native proteins.

10What can I do if I find the monk fruit to be too sweet?

Everyone has their own flavor preferences—we totally understand! We learned from a savvy friend/customer in our community to cut the vanilla and chocolate flavored protein with our unflavored protein to reduce the sweetness.  Another solution would be to simply use our unflavored protein and jazz it up with your favorite Fab 4 combinations.

11What can I do if I prefer your chocolate protein to be more chocolatey?

Ooh, we like your style! Try adding unsweetened organic chocolate nibs or extra unsweetened organic cocoa powder to hit the spot.   

12Monk fruit makes me feel sick—is that normal?

A very small percentage of people may have side effects such as headaches and stomach ache, due to natural alternative sweeteners like monk fruit and Stevia. The juice from the monk fruit contains natural sugars like fructose and glucose, but these are removed during processing. The sweetness comes from antioxidants, so you get the sweetening effect with extra benefits.  Stevia is also derived from a plant and is far sweeter than sugar without impacting your blood sugar or insulin response. However, many mainstream brands combine Reb A (the most common form) with things like sugar alcohols, maltodextrin, or dextrose, as well as natural flavors. These won’t have a huge impact on your blood sugar, but having too much of them might cause some GI issues. Stevia does have a bit of a licorice flavor—some even describe it as bitter—and, though rare, there is a chance of allergies with stevia (it’s part of the chrysanthemum/ragweed family), so we prefer monk fruit for those reasons.

13The protein powder is not blending / stuck to sides of blender / sticky texture?

This clumpiness or stickiness of the supplement will likely only occur in our beef protein due to the naturally occurring collagen.  We made the choice intentionally to not include emulsifiers or fillers that may keep the protein from clumping to maintain the integrity of our ingredients. Instead we advise friends to first fill the blender with liquid followed by the protein powder in a high-powered blender in order to reduce the chance of sticking.

14Why is your protein powder a higher price point?

We worked really hard to ensure minimal ingredients with the highest quality and consider ourselves a premium brand for that reason.  We do want to point out that most protein powders on the market offer lower serving sizes of protein, such as 10-15 grams per serving.  Our protein is 20+ grams of protein per serving, which we recommend to keep you full and satisfied, longer.  Many customers have compared our discounted bundle offering per serving price to their next best option when using an apples-to-apples comparison of 20 grams, and found we’re actually much cheaper on a per serving basis.  Plus the best benefit of all, our protein has only 1-3 clean ingredients, carefully sourced with no junk added - ever!  Check out our bundled offerings and compare yourself or feel free to dip your toes in by trying our sample size bags first.

15Is your protein made in the United States?

Yes! Though our grass-fed beef isolate is sourced worldwide in order to maintain the highest quality, we do all of our manufacturing and fulfillment in the good-ole U.S. of A.

Courses

01How do I access my course?

Once the product is purchased on our website, you will receive a confirmation email with access to the course within 24 hours (please check your spam or 'promotions').  You will need to login to Kajabi in order to engage with the content.  If you can’t find the confirmation email, you can head over to the Kajabi login page and follow the “Didn't receive confirmation instructions?” link to resend.

02How long do I have to access?

The course is available for 120 days from the time of purchase.

03Can I get an exception if I didn’t have
time to start my course?

Life happens! If you haven’t started the course (i.e. 0% complete) after 120 days from the time of purchase, we are happy to offer you a one-time extension.

04If I bought the wrong course,
can I switch it with the one I meant to?

Oops, this happens, especially when our course branding is quite similar.  Please email us at courses@kellylevque.com and we’ll be happy to help you process this exchange.

05I can’t remember my password?

Please locate your original confirmation email from purchase and login to Kajabi using the “forgot password?” link. 

06Add your FAQ question here

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Shipping and Returns

01What is your return and refund policy?

If your product is unopened, then we will happily return or exchange it for any reason. Just contact us, and we will be happy to process your return, less shipping and handling and a 15% restocking fee. No questions asked. 

If you have already opened the product and you are a first-time buyer with us, we will refund you if the request is within 30 days less shipping and handling and a 15% restocking fee. Items returned without approval and return label from our team will not be accepted. We will not refund subscription orders shipped prior to the end of the 30 day refund window.

Please contact us at supplements@kellyleveque.com to discuss your concerns.

02Do you ship internationally?

We currently ship to the United States and Canada.  Due to local government regulations, we are still trying to determine an international shipping strategy.  We apologize for any inconvenience and we hope you continue to follow our newsletter to see what’s cooking!

03Will I owe import fees if I live outside of the United States?

If you live outside of the U.S., you may be subject to import taxes and/or duty.  For instance, unless specifically exempted, this is true of importing our product to Canada.  Refer to the Canada Border Services Agency (CBSA) website for more information.

SHOP PAY

01What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due two weeks after your purchase.

02Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

03Are there late fees?

No, there are no late fees if you miss a scheduled payment.

04What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

05Have more questions?

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.