So happy to hear that Carly! We love the BWBK protein in our morning coffee xx

Thank you Carrie!

Hi K, First I want to apologize for your experience with our product. There should be NOTHING similar to what you are describing anywhere in the protein powder. The beef protein isolate is derived from boiling down the fleshy meat, bones, and tendons of the animal into a protein-enriched broth, and then dehydrating the broth into a functional food powder. There is no grinding of any sort involved in the production of any of the materials, so this is a big question mark for us. We have not received a similar comment but we intend to take it very seriously. The comments we have received regarding texture are usually related to the sometimes clumpy or sticky nature of the naturally occurring collagen since we don't add fillers, gums, or emulsifiers. We'll investigate including pulling several units and sieving them to see if we are able to uncover any similar particles, but we have never encountered anything similar to what you are describing at any point throughout the weighing, blending, or filling process. I'm including this as an email response so you can respond with the lot number on either of these products if you have it.